Google Business Profile performance insights: What you need to know

Google Business Profile performance insights: What you need to know


When you have a Google Business Profile, it’s a good suggestion to ceaselessly test and see how your it’s performing.

Identical to your web site’s analytics, checking your GBP’s efficiency helps you perceive:

  • What number of calls you’re getting.
  • How individuals are discovering your itemizing.
  • What number of customers are getting instructions to your small business.
  • And extra. 

Let’s take a look at how one can get these efficiency insights out of your Google Enterprise Profile to trace how individuals work together along with your itemizing.

Easy methods to entry your Enterprise Profile’s efficiency insights

On desktop, you possibly can entry efficiency insights immediately out of your Google Enterprise Profile by clicking Efficiency

Click performance

In case you’re on a cellular machine, open the Google Maps app and go to your Enterprise Profile. Faucet on Efficiency, then See Extra to broaden.

You possibly can choose a date vary from the previous six months. 

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Efficiency metrics on your Google Enterprise Profile 

Let’s look at the precise metrics you possibly can take a look at. Keep in mind that a few of these are category-specific, so you might not have all these choices.


The Overview part measures all interactions in your Google Enterprise Profile – like when individuals name, message, make bookings, ask for instructions and extra.


How individuals found you

Within the Overview part, you scroll right down to see two different necessary items of knowledge: 

  • How individuals seen your profile.
  • The key phrases individuals used to get to your itemizing. 

Comparisons are solely accessible for accomplished months.

Views present what number of distinctive individuals noticed your Enterprise Profile on Google Search and Maps, with a breakdown between desktop and cellular. 

Customers may be counted a restricted variety of instances in the event that they go to your Enterprise Profile on a number of units and platforms, like desktop or cellular and Google Maps or Google Search. 

A person can solely be counted as soon as a day per breakdown machine and platform. A number of each day visits aren’t counted.


It’s additionally fascinating to take a look at the key phrases individuals used to search out your Google Enterprise Profile.

The Searches metric is up to date at first of every month and exhibits the search phrases individuals entered to point out your Enterprise Profile in search outcomes. 

Search terms

Updates can take 5 days to point out up, in line with Google.


Calls present all calls comprised of your Google Enterprise Profile. This clearly would solely measure these calls on cellular units made by individuals utilizing the click-to-call button in your profile.

This quantity wouldn’t embody individuals on desktop units who manually enter your cellphone quantity into their cellphone to name you.

One factor to recollect is that the Name Historical past characteristic was just lately deprecated and all of the sudden turned again on just a few months later.

Since then, the variety of missed calls by weekday or time of day appears inaccurate. I’m unsure if that is one thing that Google goes to ultimately repair or not.



The Messages part is for companies which have turned on their GBP’s Messages/Chat characteristic. This metric exhibits what number of messages have been despatched out of your Enterprise Profile.


There’s additionally a bit that exhibits how you are acting at responding to talk messages you obtain. 

  • The message response price exhibits what number of messages you responded to. 
  • The typical response time exhibits how shortly you responded to your messages.

Keep in mind, you must attempt to answer to messages you obtain inside 24 hours – or else Google may take the Messaging characteristic away from you!

Chat performance


Bookings measure the variety of accomplished bookings by prospects.

To get information for this metric, you will need to set up bookings by means of a Google provider. You gained’t get monitoring information for those who enter one other reserving software program URL into your GBP itemizing (e.g., Calendly).

Restaurant reserving is one other quirky perception that may be inaccurate relying on how you could have your bookings arrange. 

For example, for those who’re utilizing a reserving app however require that individuals put a deposit down to order a desk, GBP restaurant reserving insights gained’t observe that reservation reserving as a result of the searcher goes exterior of GBP to enter their bank card info. 

So, relying in your state of affairs, the Reserving insights will not be correct.

Screenshot by Tim Capper


The Instructions efficiency metric exhibits everybody who used your Google Enterprise Profile to get instructions to your small business location. 

Be aware that in case you are a service space enterprise (SAB) and don’t present your bodily location in your GBP itemizing, you’ll not see this feature within the Efficiency part.



The Menu metric measures the quantity of people that seen your restaurant’s menu content material. Menu content material contains detailed dish info, menu photographs and the menu hyperlink in your Enterprise Profile.

Menu views
Screenshot by Claudia Tomina

Meals orders

The Meals orders metric represents the variety of orders positioned for pickup or supply immediately out of your Google Enterprise Profile utilizing an “Order with Google” supplier. 

Meals orders are solely tracked if the restaurant has the menu gadgets listed on their GBP itemizing and the individual orders immediately from one of many supported Google third-party providers

Different third-party apps like GrubHub or Doordash will not be tracked right here.

Screenshot by Claudia Tomina

Web site clicks

Web site clicks are the variety of instances individuals click on in your hyperlink to your web site out of your Google Enterprise Profile. This quantity does not embody clicks to a Google Enterprise Profile web site. 

Be aware: Google Enterprise Profile web sites will likely be turned off in March 2024.

Website clicks

Reserving clicks

Reserving clicks let you know what number of clicks your free hotel booking link obtained.

Booking clicks
Screenshot credit score by Tim Capper

Hold tabs in your GBP efficiency

Advertising and marketing is all about measuring your efficiency.

Test your Google Enterprise Profile efficiency insights and see the way you’re doing each month. 

Discover methods to enhance the engagement you could have with guests.


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