What Does a PR Agency Do? How PR Can Help Businesses

What Does a PR Agency Do? How PR Can Help Businesses


Public relations, PR, PR workforce, PR Agency, PR Company—it’s a apply and a specialty that goes by many names, however performs one important perform: serving to companies and types keep public picture. 

Right here, we are going to cowl the entire burning questions PR practitioners usually get from entrepreneurs and executives. We’ll check out: 

  • What PR companies do 
  • Who makes up a PR workforce 
  • Essential issues to ask a PR workforce earlier than hiring them 
  • When to rent a PR agency to assist your small business 

Let’s get began! 

What Is a PR Agency? 

A public relations—or PR—agency is a enterprise that focuses on serving to people and companies form the general public notion of those who rent the agency. 

Folks from all walks of life rent PR companies:

  • Celebrities 
  • Politicians 
  • Athletes 
  • Medical professionals 
  • Executives 

Companies throughout nearly each trade additionally rent PR groups. From mom-and-pop retailers to Fortune 500 corporations, PR work can supply one thing to almost each model. 

PR companies are available all styles and sizes as nicely. Some supply a boutique collection of companies, whereas others have large groups devoted to only about each side of selling and exterior communications a enterprise may need. 

Let’s discuss subsequent about simply precisely what it’s that PR companies do for his or her purchasers. 

What Do PR Companies Do? 

Whereas no two PR companies supply equivalent companies, you can also make a protected guess that almost all cowl some key parts of public personas and model picture. 

Beneath are a couple of classes of companies that most PR companies supply as a typical a part of their enterprise. That mentioned, the sector of public relations is continually evolving as a result of the best way individuals eat media and talk is continually evolving. 

So, should you’re searching for one thing particular in a PR agency we are going to train you methods to establish which workforce is best for you. Stick round for these suggestions in only a bit. 

First, let’s look at PR companies in broad strokes. 

Media Coordination and Relations 

Media coordination and relations are fairly easy. This service is very very important for digital-forward corporations searching for PR assist. 

Why? As a result of most PR occurs on the web lately. Even small companies can have huge social media presence. This makes it troublesome to maintain tabs on each nook of the online the place somebody may very well be mentioning the title of your organization. 

Whether or not it’s digital or not, media coordination and relations can appear to be: 

  • Reaching out to distributors, reporters, and different trade professionals to speak about thrilling developments with your small business 
  • Fielding incoming questions on the corporate web site or by means of social media from prospects and members of the press 
  • Managing companies outreach groups to assist them keep on message 
  • Forming long-term, constructive relationships with influencers and different trade professionals so as to pitch good press 

PR companies are likely to have big networking collateral. Some are particularly adept at getting the eye of the nationwide press. 

Much more importantly, if there’s hassle brewing on your firm or its executives, they could have pleasant connections that may assist body a picture disaster in a good gentle. 

Occasions, Press Releases, Advertising Campaigns

This part runs a bit counter to the comment above that almost all PR occurs on the net however analog, in-person public relations work remains to be a trademark of any good advertising and marketing technique. 

A PR company will help by scheduling, organizing, working, and optimizing your organization occasions, press releases, and advertising and marketing initiatives (assume experiential advertising and marketing). 

Talking of experiential advertising and marketing, typically these occasions find yourself being surprisingly high-stakes. That’s why you will need to have PR professionals craft the expertise and assist form the response to a advertising and marketing expertise. 

Take Purple Bull’s sponsorship of Felix Baumgartner’s supersonic freefall. 

In 2013 Mr. Baumgartner tried (and succeeded) at leaping out of a balloon at 128,100 toes above the earth … all whereas representing Purple Bull Power Drinks. Their brand and title had been plastered throughout the balloon he jumped from, on his helmet, and his uniform. 

They broadcasted the record-breaking feat and invited viewers to comply with alongside reside—which they did—by the thousands and thousands on Youtube. 

Think about if this experiential advertising and marketing occasion had gone tragically unsuitable. Purple Bull would perpetually be synonymous with the failed try. Because it stands, Purple Bull is already recognized for pulling off harmful feats within the title of selling. 

So, kudos to the PR workforce that helped preserve the expertise protected, thrilling, and positively brand-building. 

Now, that was an excessive instance, however even on a regular basis advertising and marketing occasions can put strain on a enterprise. 

Should you promote merchandise at conferences chances are you’ll need to rent a PR workforce to make it possible for every part goes easily on the day and that nothing malfunctions. They might additionally be capable to deal with robust questions and forge constructive connections with essential individuals in your trade. 

PR companies are additionally well-versed within the artwork of crafting a press launch. Press releases will help make the general public conscious of recent companies, thrilling developments, and philanthropic initiatives, they usually will help construct public belief again up within the occasion of a disaster. 

Talking of PR content material, let’s focus on what PR groups can do on your content material advertising and marketing technique. 

Digital Advertising

Many companies supply content material companies past the usual press releases and briefs. Companies also can enable you craft brand-nurturing digital advertising and marketing campaigns that supply elevated belief in authority with on-line search engines like google, and with new and present prospects. 


  • Creating and managing weblog posts 
  • Writing advert copy 
  • Crafting social media messaging 
  • Ghostwriting for executives 
  • And extra 

Some PR and Advertising companies supply paid promoting help. They will help optimize campaigns to get probably the most out of an organization’s promoting spend. 

Primarily, PR companies could make advertising and marketing campaigns powerful and flashy—which could not be doable to do in-house should you solely have a small variety of workers at your organization. 

And, when issues don’t go in response to plan for your small business, they will help craft the supplies crucial to start out making issues proper. 

Model Fame Administration 

This is likely one of the hardest and most vital parts of PR. In truth, it’s the purpose many companies select to rent exterior PR companies to assist. 

Brand reputation management refers back to the delicate work of monitoring, guarding, shaping, and re-shaping the general public picture of a model. 

The web is an unlimited place and information—particularly unsavory information—tends to stay to manufacturers. 

There have been loads of huge manufacturers in recent years that wanted fame administration after an unlucky occasion. 

Even small companies can fall sufferer to the damaging information cycle. 

In truth, one thing so simple as some damaging critiques on third-party evaluation websites can affect model fame. 

It’s not simply the model’s picture it’s worthwhile to handle, both. Executives are equally in danger for reputation-damaging occasions because the manufacturers they helm are.

When you’ve got an govt on workers that likes to make political rants on the corporate’s Twitter account, you’ll positively need to have a PR company on deck to deal with the response. 
Anxiousness producing, proper? 

Don’t sweat it simply but, that is all rather more manageable when it’s dealt with by knowledgeable workforce of PR consultants.

And PR companies don’t simply assist when issues go unsuitable, they’ll additionally assist make issues go proper. 

Sourcing Awards Alternatives

It doesn’t matter what trade you’re in, there are most likely a couple of coveted native and nationwide recognitions that your opponents may be vying for. Are these awards essential? Completely. 

Having awards which you could share in press releases, in your web site, and with potential stakeholders and prospects builds good publicity for your small business. 

There are additionally employment awards that may assist attract high expertise to workers your small business. 

Sourcing alternatives for these awards will be time-consuming and tedious work. Luckily, PR companies are normally very expert at discovering and organizing award alternatives for purchasers. 

And the lack to scale to do work like that is typically a purpose that companies determine to rent outdoors assist. PR companies have a variety of totally different specialised positions that assist preserve issues working easily from a number of angles. 

Who Makes Up a PR Crew? 

As a result of PR companies put on plenty of hats, they’ll have plenty of totally different positions specializing in totally different sides of public relations work. 

Social Media Specialists

Because the title implies, many PR corporations home a minimum of one social media specialist or social media supervisor to watch enterprise social media channels, and construct social media campaigns. 

These people might: 

Replace social media bios
Create and schedule new posts 
Monitor feedback 
Create interactive campaigns and giveaways 

And, whereas it isn’t a direct rating issue for Google, having social media presence is significant to good model PR. 

Enterprise Spokesperson 

On this function, the person normally acts because the face or the voice of the purchasers they characterize. When you’ve got ever watched a press convention, they’re usually the folks that utter the notorious phrase, “No additional questions presently.” 

These people might enable you communicate with the press through radio, social media, or TV. That is an particularly essential activity should you aren’t acquainted or snug with addressing audiences. 

These individuals are additionally normally actually good at showing to not be studying from a script. This makes them come throughout as extra honest once they characterize purchasers. 


Publicists are normally very good strategists. They check out your small business objectives and enable you craft and implement a advertising and marketing/PR plan that works for you. 

These are additionally the individuals inside PR companies that get probably the most nerve-wracking activity: managing a disaster. 

This may contain doing deep analysis, growing counter narratives, discovering flaws (or inaccuracies in reporting), monitoring an enormous swath of the web searching for different indicators of hassle, and rather more. 

Publicists are the individuals you need in your nook when one thing goes unsuitable. 


These gifted writers assist draft your digital advertising and marketing content material. Meaning they are going to analysis and write blogs, press releases, information articles, pitches, social media posts, and extra. 
They will normally be discovered clacking away on the keyboard on behalf of their purchasers. 


That’s proper, you do. When you won’t be an worker of an exterior PR agency, you’re a very important element to the success of any PR marketing campaign that agency places collectively in your behalf.

The perfect, most strategic plans come collectively when enterprise house owners work intently with the PR groups they rent. This fashion, you possibly can assure that your model is being represented precisely as you need it to be. 

The perfect PR work feels prefer it got here straight from your personal thoughts. 

Can PR Be Accomplished in Home? 

Whereas there isn’t a easy reply to this as a result of each enterprise has distinctive circumstances, it’s protected to say that public relations will be an astronomical quantity of labor, even for small companies that don’t want a ton of fuss. 

You may assume that your small business can deal with the workload, however lets keep in mind what parts go right into a stable, primary PR technique: 

  • Press relations 
  • Digital advertising and marketing 
  • Digital content material 
  • Model and govt fame administration 
  • Social media administration 
  • Awards sourcing 

It will be very spectacular to search out somebody who might juggle all of that without delay. In truth, juggling an excessive amount of in-house creates a danger of a PR disaster. If you’re targeted too closely on one factor of the plan, an issue may creep up and shock you. 

So, whereas there are compelling arguments for both choice, for a lot of enterprise house owners it comes all the way down to value. 

Are you able to afford to rent a number of workers to deal with the day-to-day public relations and advertising and marketing duties that want doing, or would it not finally be inexpensive to rent an company? 

If you’re able to discover a PR company, there are some essential issues to bear in mind as you start your search. 

Hiring a PR Company 

How to choose the right PR agency?

Earlier than you got down to discover the fitting PR firm that matches your {qualifications}, it would be best to step again and set up what it’s you’re searching for. 

Ask your self the next questions: 

  • How a lot cash can I spend on PR and advertising and marketing? 
  • Do I need to rent a PR company for a single marketing campaign, or do I want them year-round? 
  • What objectives do I’ve for my web site? 
  • What objectives do I’ve for my public picture? 
  • Do I’ve a tough calendar of occasions, campaigns, and advertising and marketing wants {that a} PR agency might assist with? 
  • What’s a very powerful factor I’m searching for in a PR agency? 

When you’ve established your foundation for hiring a agency, you’ll need to begin interviewing (or speaking) with companies. Be ready to ask about: 

  • Earlier consumer expertise – Have they labored with companies in your trade earlier than? 
  • Testimonials – Have former purchasers given them written reward they’re prepared to share? 
  • Experience – How lengthy have they been in enterprise? What sort of levels and expertise do their workers have? 
  • Consumer interviews – Can they level you to a former or present consumer you possibly can communicate to straight? 
  • Media relations – How do they win publicity for his or her purchasers? 
  • Integrating with in-house groups – How will their workforce and yours hook up with construct success? 

Setting Expectations

Nice PR doesn’t occur in a single day. You’ll most likely hear this from nearly anybody you discuss to that works at a PR agency. It can be crucial that you’ve affordable expectations for the work your agency does in your behalf. 

Doing this can solely assist enhance your ROI. The much less time you spend worrying about speedy marketing campaign repay, the extra time you possibly can commit to different parts of enterprise that may be simply as essential and time-consuming. 

You could have each proper to ask that your PR agency give you common updates! However, bear in mind it could take weeks, months, or for large campaigns, even years to see constructive outcomes.

On the flip facet, it’s important that you just share your expectations along with your PR agency upfront. Give them the knowledge and instruments they might want to begin constructing a model picture to be pleased with. 

Know the way you need them to be in contact with you—how typically, about what, what sort of reporting you wish to see. 

Preserve members of your workforce knowledgeable about progress and what your PR company is doing for your small business. 

PR Companies Are Right here to Assist Your Enterprise Succeed 

PR corporations don’t simply come using in when somebody has attacked your model picture. 

They’re consultants at discovering nice tales about your small business—even in locations chances are you’ll not have thought to look. In different phrases: they’re right here for the good moments, too. 

They’ll be prepared to drag collectively constructive testimonials, discover your philanthropic good deeds, they usually can whip up humorous, partaking social media campaigns that may assist create model loyalists.

If you wish to see simply how customizable a PR agency’s companies will be for your small business, try the Company Companions Platform and try the entire distinctive and gifted companies ready to convey your PR and advertising and marketing campaigns and methods to life. 

The Agency Partners Platform is a listing of Semrush-certified companies. These companies service manufacturers and people throughout lots of of industries. 

You may filter your search by: 

  • Providers
  • Trade experience 
  • SplitSignal experience 
  • Promotional area 
  • Languages 
  • Funds 
  • Pricing mannequin 
  • Firm dimension 
  • Company location 
  • Distant work 

To get began, you possibly can browse the catalog, or fill out a venture transient detailing your wants and Semrush will accomplice you with an company that makes a speciality of what you’re searching for.


The catalog even gives an company rating when you’re searching. This proprietary metric offers you a high-level view of the standard you possibly can count on from that company. 

You may by no means be over-prepared for hiring a PR company. 

Have a PR Crew On Your Aspect Earlier than You Want One 

The absolute best time to rent a PR company is while you don’t desperately want one. The second greatest time to herald a PR agency is while you do desperately want one. 

Luckily, plenty of companies have begun to acknowledge this. In truth, in a single uSERP survey, 60% of companies mentioned they outsource their digital PR in 2021 and 2022. 

Keep in mind, onboarding a brand new PR workforce takes time. Property and sources have to be shared, inner groups have to be looped in, and it takes time to get the press rolling for your small business. 

With that in thoughts, it would be best to begin enthusiastic about public relations earlier than you see your small business featured in an exposé on the nightly information. 

The Agency Partners Platform has practically 1000 companies ready to accomplice with you on the enterprise campaigns and methods that excite and encourage you. 

On the lookout for proof? Try buyer testimonials like this one to learn the way PR companies have helped companies broaden past their objectives and discover life-long prospects within the course of.


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