OpenAI Investigates ‘Lazy’ GPT-4 Complaints On Google Reviews, X

OpenAI, the corporate that launched ChatGPT a bit of over a yr in the past, has lately taken to social media to deal with issues concerning the “lazy” efficiency of GPT-4 on social media and Google Critiques.

Screenshot from X, December 2023

This transfer comes after rising consumer suggestions on-line, which even features a one-star evaluation on the corporate’s Google Critiques.

OpenAI Provides Perception Into Coaching Chat Fashions, Efficiency Evaluations, And A/B Testing

OpenAI, by its @ChatGPTapp Twitter account, detailed the complexities concerned in coaching chat fashions.

Screenshot from X, December 2023

The group highlighted that the method isn’t a “clear industrial course of” and that variations in coaching runs can result in noticeable variations within the AI’s persona, inventive type, and political bias.

Thorough AI mannequin testing contains offline analysis metrics and on-line A/B exams. The ultimate determination to launch a brand new mannequin relies on a data-driven strategy to enhance the “actual” consumer expertise.

OpenAI’s Google Evaluate Rating Affected By GPT-4 Efficiency, Billing Points

This rationalization comes after weeks of consumer suggestions about GPT-4 turning into worse on social media networks like X.

Idk if anybody else has observed this, however GPT-4 Turbo efficiency is considerably worse than GPT-4 commonplace.

I do know it is in preview proper now however it’s considerably worse.

— Max Weinbach (@MaxWinebach) November 8, 2023

There was dialogue if GPT-4 has turn into “lazy” lately. My anecdotal testing suggests it could be true.

I repeated a sequence of outdated analyses I did with Code Interpreter. GPT-4 nonetheless is aware of what to do, however retains telling me to do the work. One step is now many & some are odd. pic.twitter.com/OhGAMtd3Zq

— Ethan Mollick (@emollick) November 28, 2023

Complaints additionally appeared in OpenAI’s neighborhood boards.

Screenshot from OpenAI, December 2023

The expertise led one consumer to depart a one-star score for OpenAI by way of Google Critiques. Different complaints regarded accounts, billing, and the substitute nature of AI.

Screenshot from Google Critiques, December 2023

A current consumer on Product Hunt gave OpenAI a score that additionally seems to be associated to GPT-4 worsening.

Screenshot from Product Hunt, December 2023

GPT-4 isn’t the one problem that native reviewers complain about. On Yelp, OpenAI has a one-star score for ChatGPT 3.5 efficiency.

OpenAI is now solely 3.8 stars on Google Maps and a dismal 1 star on Yelp!

GPT-4’s degradation has actually harm their score. Hope the enterprise survives.https://t.co/RF8uJH1WQ5 pic.twitter.com/OghAZLCiVu

— Nate Chan (@nathanwchan) December 9, 2023

The grievance:

Screenshot from Yelp, December 2023

In associated OpenAI information, the evaluation with essentially the most likes aligns with recent rumors a couple of unstable workplace, alleging that OpenAI is a “Cutthroat surroundings. Not pleasant. Poisonous staff.”

Screenshot from Google Critiques, December 2023

The evaluations voted essentially the most useful on Glassdoor about OpenAI instructed that worker frustration and product growth points stem from the corporate’s shift in give attention to income.

Screenshots from Glassdoor, December 2023

This incident supplies a novel outlook on how buyer and worker experiences can affect any enterprise by native evaluations and enterprise rankings platforms.

Screenshot from Google, December 2023

Google SGE Highlights Constructive Google Critiques

Along with occasional complaints, Google reviewers acknowledged the revolutionary affect of OpenAI’s know-how on numerous fields.

Probably the most optimistic evaluation mentions in regards to the firm seem in Google SGE (Search Generative Expertise).

Screenshot from Google SGE, December 2023

Conclusion

OpenAI’s current insights into coaching chat fashions and response to public suggestions about GPT-4 efficiency illustrate AI know-how’s dynamic and evolving nature and its affect on those that rely upon the AI platform.

Particularly the individuals who simply acquired an invite to join ChatGPT Plus after being waitlisted whereas OpenAI paused new subscriptions and upgrades. Or these growing GPTs for the upcoming GPT Store launch.

As AI advances, professionals in these fields should stay agile, knowledgeable, and conscious of technological developments and the general public’s reception of those developments.

Featured picture: Tada Photos/Shutterstock