First look at Google Ads’ enhanced customer service

First look at Google Ads’ enhanced customer service

Google Advertisements has began rolling out its paid buyer help service for small companies.

PPC skilled Natasha Kaurra noticed the brand new characteristic on her account for the primary time and determined to supply a sneak preview of what it appears like on X (previously often known as Twitter).:

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As you possibly can see within the picture above, the enhanced customer service pilot is positioned in a field to the precise of the Google Advertisements display.

To guide a one-on-one session with a Google Advertisements rep, you merely have to click on on the icon and pay a set charge of $50 per name.

Nevertheless, the brand new device continues to be in beta and so shouldn’t be but obtainable to everybody.

Why we care. Small enterprise homeowners utilizing this system can get specialised recommendation quicker through the use of this premium service, which has traditionally solely been accessible to Google Advertisements’ largest shoppers.

What’s subsequent? Google will accumulate suggestions from contributors. In time, Google hopes to roll the service out to extra small- and medium-sized companies. A Google spokesperson mentioned:

  • “These modifications are a part of a long-term technique that we’ll be constructing on over time, testing, and studying as we go.”

New on Search Engine Land

In regards to the creator

Nicola Agius

Nicola Agius is Paid Media Editor of Search Engine Land after becoming a member of in 2023. She covers paid search, paid social, retail media and extra. Previous to this, she was web optimization Director at Jungle Creations (2020-2023), overseeing the corporate’s editorial technique for a number of web sites. She has over 15 years of expertise in journalism and has beforehand labored at OK! Journal (2010-2014), Mail On-line (2014-2015), Mirror (2015-2017), Digital Spy (2017-2018) and The Solar (2018-2020). She additionally beforehand teamed up with web optimization company Blue Array to co-author Amazon bestselling guide ‘Mastering In-Home web optimization’.

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